Are you experiencing Creative Rejections?

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As creatives are uploaded to the DV360 platform, an automated review process may flag creatives for a variety of reasons, for example, an invalid CM360 tag, ad policy-related issues, or perhaps the landing page is not valid. 

The first step in moving forward is to check the rejection feedback within the Creative Status tab. If your creative does not comply with the policies mentioned in the rejection feedback, you should address any changes that need to be made - then re-upload revised creatives. 

However, there are times when the review process flags something that shouldn’t be rejected. If you’re experiencing a false rejection, you can hit the button to “Resubmit for Approval.”

If the creative comes back as rejected again, please reach out to Support through our client portal Adswerve Connect and we can escalate the rejection to Google Support for a manual review.